Accessibility

Last Updated: July 28, 2026

This Accessibility Statement applies to www.mylavinia.com, which is operated by Sage and Silk LLC (“Company,” “we,” “us,” or “our”). “Lavinia” is a brand name used on our products and this website under license from Lavinia LLC.

We believe that everyone should be able to access our products, information, and online shopping experience.

We are committed to providing a website that is accessible to the broadest possible audience, including people with disabilities.

Our Accessibility Goal

We are working toward substantial conformance with the Web Content Accessibility Guidelines, WCAG 2.2 Level AA.

These guidelines provide recommendations for making digital content more perceivable, operable, understandable, and compatible with a range of assistive technologies.

Accessibility Measures

As part of our ongoing accessibility efforts, we seek to:

Provide meaningful alternative text for important images
Maintain sufficient color contrast
Support keyboard navigation
Use clear heading structures
Provide descriptive links and buttons
Properly label forms and input fields
Clearly communicate form errors
Support browser zoom and text resizing
Avoid relying only on color to communicate information
Provide captions or alternatives for meaningful video and audio content
Review important shopping and checkout experiences
Evaluate new content and features for accessibility
Respond to accessibility feedback and reported barriers
Work with third-party vendors to improve accessibility

Ongoing Accessibility Efforts

Accessibility is an ongoing process.

Our website changes as we add products, content, applications, and features. Because the website changes continually and includes third-party integrations that we do not control, conformance is evaluated on an ongoing basis rather than at a single point in time.

We review reported barriers and address them as part of our ongoing remediation process. This Statement describes our accessibility efforts and is not a warranty, guarantee, or contractual commitment, and it does not create rights beyond those provided by applicable law.

Third-Party Content and Services

Our website may use content or services provided by third parties, including:

Shopify checkout features
Payment processors
Age-verification tools
Subscription-management tools
Product-review platforms
Social-media content
Video platforms
Customer-support tools
Marketing services
Analytics services

We may not control the accessibility of third-party websites, applications, or integrations.

We encourage our third-party vendors to provide accessible services and will communicate accessibility concerns to them when appropriate.

Accessibility Assistance

If you experience difficulty using our website, reviewing product information, completing a purchase, managing an order, or accessing another feature, please contact us.

We will make reasonable efforts to provide the requested information or service through an accessible alternative method.

This includes placing an order, checking order status, or managing a subscription by telephone during our regular business hours.

You will not be charged an additional fee for accessibility assistance.

Providing Accessibility Feedback

Please report accessibility barriers to:

Accessibility Email: Info@mylavinia.com
Customer Support: Info@mylavinia.com
Phone: (323) 448-3302
Mailing Address: 5325 Alton Pkwy Ste C #274
Irvine, CA 92604

When contacting us, please provide, when possible:

The webpage or feature involved
A description of the accessibility issue
The browser and device you were using
The assistive technology you were using
Your preferred method of contact

We aim to acknowledge accessibility requests within five business days and work toward a reasonable resolution as promptly as reasonable practicable.

Browser and Assistive Technology Compatibility

Our website is intended to work with current versions of commonly used:

Web browsers
Operating systems
Screen readers
Voice-recognition software
Keyboard-navigation tools
Screen-magnification software
Other assistive technologies

Using an outdated browser, unsupported operating system, disabled browser feature, or incompatible assistive technology may affect website performance.