Shipping policy

Effective Date: July 28, 2026

This Shipping Policy applies to orders placed through www.mylavinia.com and fulfilled by Sage and Silk, LLC (“Company,” “we,” “us,” or “our”).

“Lavinia” is a brand name used on our products and this website under license from Lavinia LLC.

This Policy should be read together with our Refund Policy, Return Policy, and Terms & Conditions. Capitalized terms that are not defined in this Policy have the meanings given in our Terms & Conditions. If this Policy conflicts with the Terms & Conditions, the Terms & Conditions control.

1. Shipping Locations

We currently ship to eligible addresses within the United States.

We do not currently ship internationally.

Shipping availability may vary based on:

State and local hemp laws
Product restrictions
Carrier limitations
Age-verification requirements
Fulfillment availability
Other legal or operational considerations

The appearance of a shipping option at checkout does not guarantee that an order will be accepted or shipped.

We may reject or cancel an order if we determine that shipping the product to the requested destination would violate applicable law, carrier requirements, or our policies.

2. Order Processing

Orders are generally processed within one to three business days after they are accepted.

Business days are Monday through Friday, excluding federal holidays and days when our warehouse or shipping carriers are closed.

Orders placed after 12pm Central Time may begin processing on the following business day.

Processing times may be longer during:

Holidays
Promotions
Product launches
High-volume periods
Severe weather
Age or identity-verification reviews
Fraud-prevention or payment reviews
Regulatory or compliance reviews

Processing time is separate from shipping transit time.

3. Estimated Delivery Time

Standard shipping generally takes three to seven business days after the order has shipped.

Expedited shipping options, when available, will be displayed during checkout.

All delivery dates are estimates unless we expressly state that a delivery date is guaranteed.

Carrier estimates do not include order-processing time.

4. Shipping Charges

Shipping charges are calculated and displayed at checkout.

Shipping costs may be based on:

Delivery destination
Package weight
Package dimensions
Selected shipping service
Carrier fees
Adult-signature requirements
Promotional eligibility

Any applicable taxes and fees will be displayed before the order is submitted.

Refunds of shipping charges are governed by our Refund Policy.

5. Age and Identity Verification

You must be at least 21 years old to purchase Lavinia-branded hemp-derived products.

We may use third-party services to verify your age or identity before fulfilling an order.

Verification may require:

Your date of birth
Government-issued identification
Identity-verification information
An adult signature at delivery
Other information reasonably necessary to verify eligibility

An order may be delayed or canceled if age or identity verification cannot be completed.

Information collected for age or identity verification is handled as described in our Privacy Policy.

6. Adult Signature Requirements

Certain orders may require a signature from a recipient who is at least 21 years old.

The shipping carrier may request valid government-issued identification at delivery.

Packages requiring an adult signature will not be left unattended. The carrier may attempt delivery more than once or hold the package at an authorized pickup location.

Customers may be responsible for fees resulting from repeated delivery attempts, address corrections, refused deliveries, or return-to-sender processing where permitted by law.

7. Order Tracking

When tracking is available, tracking information will be sent to the email address or telephone number provided with the order.

Tracking information may take up to 48 hours after shipment to show movement.

Tracking updates and estimated delivery dates are controlled by the carrier and may not update in real time.

8. Address Accuracy

You are responsible for providing a complete and accurate shipping address.

Review your shipping information carefully before submitting your order.

Contact Info@mylavinia.com immediately if you notice an error. We cannot guarantee that an address can be changed once an order has entered processing or fulfillment.

We are not responsible for delays, losses, or additional charges resulting from:

Incorrect addresses
Incomplete addresses
Missing apartment or suite numbers
Invalid postal information
Customer-requested carrier changes
Unauthorized package forwarding

This paragraph does not limit any responsibility that cannot be excluded under applicable consumer-protection law.

Additional shipping charges may apply if an order must be reshipped because of an address error.

9. Restricted Destinations

Hemp and cannabinoid laws vary by state and local jurisdiction and may change without notice.

We may restrict shipping to certain states, territories, counties, municipalities, military addresses, post-office boxes, or other destinations.

Customers may not use freight-forwarding, package-forwarding, reshipping, or similar services to send Lavinia-branded products into a restricted jurisdiction.

We reserve the right to update our shipping restrictions at any time. Destinations to which we do not currently ship are identified at checkout.

10. Shipping Delays

Shipping delays may occur because of:

Carrier disruptions
Severe weather
Natural disasters
Labor disruptions
High shipping volumes
Incorrect addresses
Government actions
Regulatory changes
Safety investigations
Circumstances outside our reasonable control

If we are unable to ship your order within the timeframe originally provided, or within 30 days if no timeframe was stated, we will notify you, offer you the choice of consenting to the delay or canceling the order, and promptly refund any amount you have paid if you cancel or if we are unable to ship.

11. Lost Packages

Contact Info@mylavinia.com if:

Tracking has shown no movement for seven business days, or
The package has not arrived within seven business days after the carrier’s estimated delivery date

We may require:

Confirmation of your shipping address
Completion of a carrier investigation
Proof of identity
A signed statement
Additional information reasonably necessary to review the claim

A package is not considered lost solely because tracking shows it as delivered.

If the carrier confirms that a package was lost before delivery, we may provide a replacement or refund.

12. Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it:

Confirm the shipping address listed on your order.
Check entrances, mailrooms, parcel lockers, side doors, and other delivery areas.
Ask household members, neighbors, building staff, or property management.
Allow one additional business day because some carriers scan packages before final delivery.
Contact the shipping carrier.
Contact us if the package remains missing.

We will reasonably assist with a carrier investigation. However, we cannot guarantee a replacement or refund for a package the carrier confirms was delivered correctly, except where required by law.

Risk of loss passes when the order is delivered to the address you provided. A carrier scan showing delivery is evidence of delivery but is not conclusive, and nothing in this section limits any non-waivable right you have under applicable law.

13. Damaged Packages

Contact Info@mylavinia.com within 30 calendar days after delivery if your package or product arrives:

Damaged
Opened
Leaking
Unsealed
Incorrect
Otherwise compromised

Include photographs of:

The shipping package
The shipping label
The affected product
The product batch or lot number, when available

Keep the product and all packaging until the claim has been reviewed.

This reporting period matches our Refund Policy and does not limit any warranty right or other remedy available to you under applicable law.

14. Warm-Weather Shipping

Gummies may soften, stick together, or change appearance when exposed to heat during transit.

Minor changes in texture, shape, or appearance caused by heat do not automatically qualify as damage when the product remains sealed and is otherwise usable.

If a product arrives severely melted, leaking, unsealed, or unusable, please contact info@mylavinia.com as soon as possible so that we can assess the condition of the product; claims are handled within the period stated in Section 13 and in our Refund Policy. Include photographs of the product and packaging.

Store all products according to the instructions printed on the packaging after delivery.

15. Refused and Undeliverable Packages

Packages returned because they were refused, unclaimed, incorrectly addressed, or could not pass age verification will be handled according to our Refund Policy and Return Policy.

Original shipping costs and return-to-sender fees may be deducted from an eligible refund where permitted by law.

Products returned by the carrier that are opened, damaged, or temperature compromised may not be eligible for a product refund.