Terms of service

Effective Date: 7/28/26

These Terms & Conditions (“Terms”) govern your access to and use of the Lavinia website, online store, products, services, content, and related features collectively referred to as the “Site.”

The Site is operated by Sage and Silk LLC (“Sage and Silk,” “we,” “us,” or “our”). “Lavinia” is a brand name used on our products and this Site under license from Lavinia LLC.

By visiting the Site, creating an account, purchasing a product, or otherwise using the Site, you agree to these Terms and all policies referenced in them, including our Privacy Policy, Shipping Policy, Refund Policy, and any subscription terms presented at checkout.

Please read these Terms carefully. If you do not agree to them, you may not use the Site or purchase our products.

1. Eligibility and Age Requirement

You must be at least 21 years old to access age-restricted portions of the Site or purchase any hemp-derived product from Lavinia.

By using the Site or placing an order, you represent and warrant that:

1. You are at least 21 years old.
2. You have the legal capacity to enter into a binding agreement.
3. The information you provide is accurate and complete.
4. Your purchase and possession of the products are lawful in your location.
5. You are purchasing products for personal use and not for unauthorized resale.

We may use third-party services to verify your age or identity. We may also require identification, an adult signature at delivery, or other verification before accepting or delivering an order.

You may not purchase a product for, transfer a product to, or allow a product to be used by anyone under 21 years old.

2. Hemp Products and Legal Restrictions

Lavinia offers certain products containing hemp-derived cannabinoids, including cannabidiol, commonly known as CBD.

Hemp and cannabinoid laws vary among federal, state, county, and local jurisdictions and may change without notice. Some jurisdictions restrict or prohibit the manufacture, sale, shipment, possession, or use of certain hemp-derived products.

We reserve the right to:

1. Restrict sales or shipping to any jurisdiction.
2. Refuse or cancel an order based on legal, regulatory, compliance, payment, fraud, or safety concerns.
3. Require additional information before fulfilling an order.
4. Discontinue or reformulate products.
5. Change product availability without notice.

The availability of a product on the Site does not represent a statement that the product is lawful in every jurisdiction.

You agree not to purchase, possess, transport, use, or transfer our products in violation of any applicable law. You are responsible for understanding the laws applicable to your location and intended use. This responsibility does not limit Lavinia’s independent obligation to comply with applicable law.

3. Health and Product Disclaimer

Information provided on the Site is for general informational and educational purposes only. It is not medical advice and should not be used as a substitute for advice from a qualified physician, pharmacist, or other healthcare professional.

Lavinia products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Consult a qualified healthcare professional before using a hemp-derived product, particularly if you:

1. Are pregnant, nursing, or planning to become pregnant.
2. Take prescription or nonprescription medications.
3. Have a medical condition.
4. Are scheduled for a medical procedure.
5. Have concerns about allergies or interactions.
6. Are sensitive to cannabinoids or any listed ingredient.

Individual experiences and responses to cannabinoids vary. We do not guarantee that a product will produce any particular effect or result.

Hemp-derived products may cause drowsiness or other effects. Do not drive, operate machinery, or participate in activities requiring full attention until you understand how the product affects you.

Use of hemp-derived products may result in a positive drug test. Lavinia makes no representation that using a product will not affect employment, athletic, legal, military, medical, or other drug-testing results.

Always follow the serving instructions and warnings shown on the product packaging. Do not exceed the recommended serving. Keep all products securely stored away from children and pets.

Stop use and seek appropriate medical attention if you experience an unexpected or adverse reaction. In an emergency, call 911 or contact your local emergency service.

4. Product Information and Laboratory Testing

We make reasonable efforts to provide accurate product descriptions, ingredient information, cannabinoid content, photographs, and other information. However, product packaging, color, appearance, formulation, and other characteristics may vary between batches or may be updated without notice.

Images displayed on the Site are for illustrative purposes. Your device settings may affect how colors and product details appear.

Where available, certificates of analysis or laboratory reports relate only to the specific batch or sample identified in the report. A laboratory report should not be interpreted as a guarantee regarding a different batch or product.

You should review the product label, ingredient list, warnings, serving instructions, and applicable certificate of analysis before use. Do not use a product if the packaging appears opened, altered, damaged, or tampered with.

5. No Medical or Therapeutic Claims

You may not interpret product names, customer reviews, marketing language, educational content, or other Site content as a representation that a product can diagnose, treat, cure, mitigate, or prevent a disease.

Customer reviews and testimonials reflect individual experiences. They are not guarantees that another customer will experience the same result.

Nothing on the Site creates a physician-patient, pharmacist-patient, therapist-patient, or other professional healthcare relationship.

6. Orders and Order Acceptance

Submitting an order is an offer to purchase the products in your cart. An order confirmation acknowledges that we received your order, but it does not necessarily mean that we have accepted it.

We may accept, reject, limit, or cancel an order for reasons including:

1. Product availability.
2. Pricing or description errors.
3. Suspected fraud or unauthorized activity.
4. Age or identity-verification concerns.
5. Payment-processing issues.
6. Shipping restrictions.
7. Legal or regulatory restrictions.
8. Suspected resale or diversion.
9. Violation of these Terms.

An order is accepted when we confirm shipment or otherwise expressly confirm acceptance.

If we cancel an order after payment has been collected, we will issue an appropriate refund to the original payment method, subject to processing times outside our control.

We may limit the quantity of products purchased per person, household, account, payment method, billing address, shipping address, or order.

7. Pricing, Payments, and Taxes

Prices are displayed in U.S. dollars unless otherwise stated. Prices, discounts, product availability, and promotions may change at any time before an order is accepted.

You agree to provide current, complete, and accurate billing and payment information. By submitting a payment method, you represent that you are authorized to use it and authorize us and our payment processors to charge the applicable amounts.

You are responsible for applicable sales, use, excise, and other taxes unless the law requires us to collect them.

If a product is listed at an incorrect price because of a typographical, technical, or other error, we may cancel the order or contact you for approval of the corrected price.

Discount codes and promotional offers:

1. Have no cash value.
2. May be limited to one use per customer or order.
3. May not be combined unless expressly permitted.
4. May exclude certain products.
5. May be modified or discontinued as permitted by law.
6. May be canceled if obtained or used fraudulently.

8. Shipping and Delivery

Shipping availability is determined by the delivery address, product type, carrier availability, and applicable restrictions.

Delivery dates are estimates and are not guaranteed. Delays may occur because of weather, carrier issues, address errors, regulatory reviews, high order volumes, or circumstances outside our reasonable control.

You are responsible for providing a complete and accurate delivery address. We are not responsible for delays, losses, or additional expenses caused by an incorrect or incomplete address, subject to applicable consumer-protection law.

We may require an adult signature or proof of age at delivery. If an order is returned because no eligible adult was available, age verification failed, delivery was refused, or the address was incorrect, any refund will be handled according to our Shipping Policy and Refund Policy.

Title and risk of loss will transfer as provided by applicable law and the shipping terms presented with your order.

Lavinia is not responsible for products that are unlawfully transported, forwarded, reshipped, or taken into a restricted jurisdiction after delivery.

9. Returns, Refunds, and Damaged Products

Returns, replacements, cancellations, and refunds are governed by our Refund Policy, which is incorporated into these Terms.

Because gummies and other ingestible products are consumable goods, opened or used products may not be eligible for return unless required by law or expressly permitted under our Refund Policy.

Do not use a product that arrives damaged, unsealed, contaminated, melted beyond reasonable usability, or otherwise compromised. Follow the reporting instructions and deadlines in our Refund Policy and retain the product, packaging, shipping materials, photographs, and order information until the matter has been resolved.

Nothing in these Terms limits any non-waivable rights you may have under applicable consumer-protection law.

10. Subscriptions and Automatic Renewal

This section applies only if you purchase a subscription or recurring-delivery product.

By purchasing a subscription, you authorize Lavinia and its payment processors to charge your selected payment method automatically at the price and frequency disclosed at checkout until you cancel.

Before completing the purchase, you will be shown the material subscription terms, which may include:

1. The amount and frequency of recurring charges.
2. The products included.
3. Any introductory or promotional pricing.
4. The length of a trial or initial term, if applicable.
5. How to cancel.
6. Any applicable shipping charges or taxes.

You may cancel a subscription through the cancellation method identified in your account, subscription confirmation, or Subscription Policy. Cancellation will apply to future renewal orders and may not cancel an order that has already been processed or shipped.

We may change subscription pricing or material terms by providing advance notice as required by law. Continuing the subscription after the effective date of the change constitutes acceptance where permitted by law.

We may cancel or suspend a subscription because of payment failure, product unavailability, suspected fraud, legal restrictions, misuse, or violation of these Terms.

11. Accounts and Account Security

Certain Site features may require an account.

You agree to:

1. Provide accurate and current information.
2. Maintain the confidentiality of your login credentials.
3. Restrict access to your account and devices.
4. Notify us promptly of suspected unauthorized access.
5. Accept responsibility for activity conducted through your account, except where prohibited by law.

We may suspend or terminate an account that contains false information, is used fraudulently, threatens Site security, violates these Terms, or creates legal or operational risk.

12. Permitted Use

You may use the Site only for lawful, personal, and noncommercial purposes unless we provide written authorization for another use.

You may not:

1. Use the Site or products for an unlawful purpose.
2. Purchase products for a person under 21.
3. Resell, divert, relabel, repackage, alter, dilute, or counterfeit a product without written permission.
4. Make unauthorized medical or therapeutic claims about our products.
5. Misrepresent your identity, age, location, or authority to use a payment method.
6. Interfere with Site security or operation.
7. Introduce malware, malicious code, or automated attacks.
8. Scrape, crawl, harvest, or extract Site data without permission.
9. Reverse engineer or attempt to access nonpublic systems.
10. Infringe intellectual-property, privacy, publicity, or other rights.
11. Use the Site to harass, threaten, defraud, or harm another person.
12. Circumvent purchase limits, age controls, geographic restrictions, or security measures.

We may investigate suspected violations and cooperate with payment providers, carriers, regulators, or law-enforcement agencies where appropriate.

13. Intellectual Property

The Site and its contents, including the Lavinia name, trademarks, logos, product names, packaging, photographs, graphics, videos, text, designs, software, and arrangement of content, are owned by or licensed to Lavinia and are protected by intellectual-property laws.

We grant you a limited, revocable, nonexclusive, nontransferable license to access and use the Site for lawful personal shopping purposes.

No content may be copied, reproduced, modified, distributed, sold, licensed, publicly displayed, used to train an artificial-intelligence system, or commercially exploited without prior written permission, except as permitted by law.

No license or right to use any Lavinia trademark, trade dress, product design, or branding is granted by your use of the Site.

14. Reviews, Feedback, and User Content

You may be able to submit reviews, photographs, comments, feedback, or other material (“User Content”).

You represent that:

1. You own or have permission to submit the User Content.
2. The User Content is truthful and based on your genuine experience.
3. It does not infringe another person’s rights.
4. It does not contain unlawful, defamatory, threatening, obscene, misleading, or fraudulent material.
5. It does not contain unsubstantiated claims that a product diagnoses, treats, cures, or prevents a disease.
6. You have disclosed any compensation, free product, discount, employment, family relationship, or other material connection to Lavinia.

You retain ownership of your User Content. By submitting it, you grant Lavinia a worldwide, nonexclusive, royalty-free, sublicensable, transferable license to use, reproduce, edit, publish, display, distribute, translate, and create derivative works from that content in connection with our business, marketing, and operations, subject to applicable law.

We may monitor, reject, edit, or remove User Content, but we are not required to do so.

15. Privacy

Our collection, use, and disclosure of personal information are described in our Privacy Policy.

By using the Site, you acknowledge that online transmissions are not completely secure and that no security system can guarantee absolute protection.

You are responsible for reviewing the Privacy Policy before submitting personal information.

16. Electronic Communications

By using the Site, creating an account, or placing an order, you consent to receive transactional electronic communications concerning your account, purchases, payments, deliveries, subscriptions, safety notices, recalls, and changes to these Terms.

You may receive marketing communications only as permitted by law and based on the consent or preferences associated with the applicable communication channel. You may unsubscribe from marketing emails using the link provided in the message.

Unsubscribing from marketing communications will not prevent us from sending necessary transactional or legal communications.

17. Product Safety, Recalls, and Adverse Events

We may contact you regarding product corrections, withdrawals, safety notices, recalls, or regulatory matters. You agree to provide accurate contact information and to follow reasonable safety or return instructions.

You should report suspected product defects, unexpected reactions, labeling issues, or safety concerns to info@mylavinia.com.

We may request photographs, batch numbers, packaging, purchase information, medical information you voluntarily choose to provide, or return of the affected product to investigate a complaint. Any personal information collected will be handled according to our Privacy Policy and applicable law.

18. Third-Party Services and Links

The Site may include links to or integrations with third-party services, including payment processors, shipping carriers, subscription platforms, age-verification providers, laboratory websites, social-media platforms, and analytics providers.

Third-party services are governed by their own terms and privacy practices. Lavinia is not responsible for third-party content, availability, security, representations, or practices, except to the extent responsibility cannot legally be excluded.

A link or integration does not necessarily mean that Lavinia endorses the third party.

19. Shopify

Our online store may be hosted through Shopify, which provides the ecommerce platform used to offer products to you.

Your purchase is from Lavinia, not Shopify. Shopify is not the seller of our products and is not responsible for product descriptions, fulfillment, refunds, customer service, safety, legality, or claims made by Lavinia.

Your use of certain Shopify features may also be subject to Shopify’s applicable terms and privacy notices.

20. Disclaimer of Warranties

To the fullest extent permitted by law, the Site and products are provided on an “as is” and “as available” basis.

Lavinia disclaims all warranties not expressly stated in writing, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, title, noninfringement, and any warranty arising from a course of dealing or usage of trade.

We do not warrant that:

1. The Site will always be available, uninterrupted, secure, or error-free.
2. Site information will always be complete or current.
3. A product will produce a specific effect.
4. Products will be suitable for every person.
5. Defects or errors will always be corrected.
6. The Site will be free from harmful components.

Some jurisdictions do not permit certain warranty exclusions. In those jurisdictions, the exclusions apply only to the maximum extent permitted by law.

21. Limitation of Liability

To the fullest extent permitted by law, Lavinia and its owners, officers, directors, employees, contractors, affiliates, licensors, service providers, and agents will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, including lost profits, lost revenue, lost data, loss of goodwill, or business interruption arising from or related to:

1. Your access to or use of the Site.
2. Your inability to access the Site.
3. Your purchase, possession, use, misuse, storage, transfer, or disposal of a product.
4. Third-party conduct or services.
5. Unauthorized access to your account.
6. Reliance on Site content.
7. A positive drug-test result.
8. A violation of law resulting from your conduct.

To the fullest extent permitted by law, Lavinia’s total liability arising from a product, transaction, or use of the Site will not exceed the amount you paid to Lavinia for the product or transaction giving rise to the claim.

These limitations do not apply to liability that cannot legally be limited or excluded, including liability for fraud, willful misconduct, or certain personal injuries where applicable law prohibits the limitation.

22. Indemnification

To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless Lavinia and its owners, officers, directors, employees, affiliates, contractors, licensors, service providers, and agents from claims, liabilities, damages, judgments, losses, costs, and reasonable attorneys’ fees arising from:

1. Your material violation of these Terms.
2. Your unlawful use of the Site or products.
3. Your unauthorized resale, alteration, relabeling, or distribution of a product.
4. Your User Content.
5. Your infringement of another person’s rights.
6. Your fraudulent or unauthorized conduct.

This section does not require you to indemnify any party for its own unlawful conduct where prohibited by law.

23. Dispute Resolution and Informal Resolution

Before filing a formal claim, you and Lavinia agree to make a good-faith effort to resolve the dispute informally.

The complaining party must send a written notice describing:

1. The party’s name and contact information.
2. The relevant order or account information.
3. The facts supporting the dispute.
4. The requested resolution.

Notices to Lavinia must be sent to:

Info@mylavinia.com
Lavinia, LLC
5325 Alton Pkwy Ste C #274
Irvine, CA 92604

The parties will have 30 days after receipt of the notice to attempt to resolve the dispute, unless a longer period is mutually agreed upon.

24. Binding Individual Arbitration

Except for claims eligible for small-claims court, requests for public injunctive relief that applicable law requires to remain in court, or claims that cannot legally be arbitrated, disputes arising from these Terms, the Site, or a purchase will be resolved through binding individual arbitration.

The Federal Arbitration Act will govern the interpretation and enforcement of this section.

Arbitration will be administered by the American Arbitration Association under its applicable Consumer Arbitration Rules, unless the parties agree to another administrator. The arbitration may take place remotely, through written submissions, or in the county where you reside, as required by the applicable rules and law.

The arbitrator may award the same individual remedies that a court could award, but only to the extent necessary to resolve the individual claim.

Class-Action Waiver

To the fullest extent permitted by law, disputes must be brought individually and not as a plaintiff or class member in a class, collective, coordinated, consolidated, mass, or representative proceeding.

Jury-Trial Waiver

Where permitted by law, you and Lavinia waive the right to a trial by jury for disputes covered by this arbitration agreement.

Small-Claims Court

Either party may bring an eligible individual claim in small-claims court.

Arbitration Opt-Out

You may opt out of this arbitration agreement by sending written notice to Info@mylavinia.com within 30 days after first accepting these Terms.

Your opt-out notice must include your full name, mailing address, email address, and a clear statement that you wish to opt out of arbitration. Opting out of arbitration will not affect the remaining Terms.

If the class-action waiver is found unenforceable for a particular claim or remedy, that claim or remedy will be severed and decided by a court after all arbitrable claims have been resolved.

25. Governing Law and Venue

These Terms are governed by the laws of the State of California, without regard to conflict-of-law rules, except where federal law applies.

For disputes not subject to arbitration, you and Lavinia consent to the jurisdiction of the state and federal courts located in Orange County, California, unless applicable consumer law gives you the right to bring a claim in another location.

Nothing in these Terms deprives you of protections that cannot be waived under the law of your state of residence.

26. Copyright Complaints

If you believe content on the Site infringes your copyright, send a written notice to Info@mylavinia.com containing:

1. Identification of the copyrighted work.
2. Identification and location of the allegedly infringing material.
3. Your contact information.
4. A statement that you have a good-faith belief that the use is unauthorized.
5. A statement, made under penalty of perjury, that the information in the notice is accurate and that you are authorized to act for the copyright owner.
6. Your physical or electronic signature.

We may remove content or restrict users in response to a valid complaint.

27. Suspension and Termination

We may suspend or terminate your access to the Site, cancel orders, or close your account if we reasonably believe you have:

1. Violated these Terms.
2. Provided false age, identity, location, or payment information.
3. Engaged in fraud, abuse, harassment, or unlawful activity.
4. Created a security or regulatory risk.
5. Attempted unauthorized resale or diversion.

Sections that by their nature should survive termination will remain effective, including provisions concerning intellectual property, disclaimers, liability, indemnification, dispute resolution, and governing law.

28. Force Majeure

Lavinia will not be responsible for delays or failures caused by events outside our reasonable control, including natural disasters, severe weather, fires, epidemics, labor disputes, transportation disruptions, carrier failures, supplier shortages, utility or internet outages, governmental actions, regulatory changes, recalls, civil unrest, or acts of war or terrorism.

29. Changes to the Site or Terms

We may update the Site, products, services, or these Terms from time to time.

The revised Terms will be posted with an updated effective date. Where required by law, we will provide additional notice or obtain consent before material changes take effect.

Your continued use of the Site after revised Terms become effective constitutes acceptance of those revised Terms, except where applicable law requires another form of consent.

The Terms in effect when your order is accepted will generally govern that transaction, subject to later safety, legal, or regulatory requirements.

30. Severability

If any provision of these Terms is found unlawful, invalid, or unenforceable, it will be enforced to the maximum extent permitted by law. The remaining provisions will remain in effect.

31. No Waiver

Our failure to enforce a provision of these Terms does not waive our right to enforce it later.

A waiver is effective only if it is in writing and signed by an authorized representative of Lavinia.

32. Assignment

You may not assign or transfer your rights or obligations under these Terms without our written consent.

We may assign these Terms in connection with a merger, acquisition, financing, sale of assets, corporate restructuring, or transfer of the Site or business, subject to applicable law.

33. Entire Agreement

These Terms and the policies incorporated by reference constitute the entire agreement between you and Lavinia concerning the Site and your purchases, except for additional terms expressly presented for a specific service or promotion.

If a conflict exists, product-specific or transaction-specific terms presented at checkout will control for that transaction, followed by these Terms and then the general Site policies, unless applicable law requires otherwise.

34. Contact Information

Questions regarding these Terms may be sent to:

Sage and Silk LLC
Email: Info@mylavinia.com
Legal Notices: Info@mylavinia.com
Phone: (323) 448-3302
Mailing Address: 5325 Alton Pkwy Ste C #274
Irvine, CA 92604