Privacy policy

Effective Date: July 28, 2026

Last Updated: July 28, 2026

This Privacy Policy describes how Sage and Silk, LLC, (“Company”, “we,” “us,” or “our”), collects, uses, discloses, and protects personal information when you visit www.mylavinia.com, purchase our products, create an account, contact us, subscribe to communications, or otherwise interact with our website, online store, and related services collectively referred to as the “Services.” “Lavinia” is a brand name used on our products and this Site under license from Lavinia LLC, and references to “Lavinia” in this Privacy Policy shall be referring to Company.

By using the Services, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

The personal information we collect depends on how you interact with us.

Information You Provide

We may collect information you provide directly, including:

• Name
• Email address
• Telephone number
• Billing address
• Shipping address
• Account login information
• Order and transaction details
• Product preferences
• Customer-service communications
• Reviews, photographs, comments, or other content you submit
• Marketing and communication preferences
• Information provided for age or identity verification
• Information submitted through forms, surveys, promotions, or giveaways

Payment Information

Payments are processed by Shopify, payment processors, and financial institutions. We may receive limited payment information, such as your payment method type, billing address, transaction status, and the last digits of your payment card.

We generally do not directly receive or store complete payment-card numbers.

Information Collected Automatically

When you use the Services, we and our service providers may automatically collect:

• Internet Protocol address
• Browser and device type
• Operating system
• Device identifiers
• General location inferred from your IP address
• Referring website
• Pages viewed
• Products viewed
• Links selected
• Search activity
• Shopping-cart activity
• Purchase interactions
• Date and time of visits
• Advertising and marketing interactions
• Cookie and similar technology identifiers
• Information about how you navigate and use the Services

Information From Third Parties

We may receive information from:

• Shopify
• Payment processors
• Shipping and fulfillment providers
• Age-verification providers
• Fraud-prevention services
• Analytics providers
• Advertising and marketing platforms
• Social-media platforms
• Referral partners
• Publicly available sources
• Other customers who purchase a gift or product for you

2. How We Use Personal Information

We may use personal information to:

• Operate and improve the Services
• Process and fulfill orders
• Process payments, refunds, and returns
• Verify age or identity
• Provide order confirmations and shipping updates
• Communicate with you about your account or purchases
• Respond to questions and customer-service requests
• Detect and prevent fraud, abuse, security incidents, and unlawful activity
• Enforce purchase limits and geographic restrictions
• Personalize content and product recommendations
• Measure website traffic and performance
• Conduct analytics and market research
• Send marketing communications where permitted
• Administer promotions and surveys
• Display and manage customer reviews
• Protect our rights, customers, employees, and business
• Comply with legal, tax, accounting, safety, and regulatory obligations
• Investigate complaints, product issues, or adverse events
• Manage recalls and safety communications
• Establish, exercise, or defend legal claims
• Complete a merger, acquisition, financing, restructuring, or sale of assets
• Carry out other purposes disclosed when the information is collected

3. Cookies and Similar Technologies

We and our service providers use cookies, pixels, tags, software development kits, local storage, and similar technologies.

These technologies may be used to:

• Keep the website functioning
• Remember your selections
• Maintain your shopping cart
• Authenticate accounts
• Prevent fraud
• Measure traffic and performance
• Understand how customers use the Services
• Personalize content
• Measure marketing effectiveness
• Deliver advertising
• Limit repeated advertisements

Some cookies are necessary for the Services to function. Other cookies, including analytics and advertising cookies, may be optional depending on your location.

You may manage certain cookie preferences through our cookie banner or through your browser settings. Blocking cookies may cause parts of the Services to function improperly.

4. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients:

Shopify

Our online store is hosted by Shopify. Shopify processes personal information to provide ecommerce, checkout, fraud prevention, analytics, personalization, and related services.

Depending on the features enabled for our store, Shopify may use information from your interactions with our store and other merchants to provide enhanced services. You may learn more about Shopify’s privacy practices and exercise applicable rights through Shopify’s privacy portal.

Service Providers

We may disclose information to companies that perform services on our behalf, including:

• Payment processing
• Order fulfillment
• Warehousing
• Shipping and delivery
• Age and identity verification
• Fraud prevention
• Website hosting
• Customer support
• Email and text-message delivery
• Subscription management
• Analytics
• Advertising
• Information technology
• Cybersecurity
• Product-review management
• Accounting
• Legal and professional services

These providers may use personal information only as permitted by their agreements with us and applicable law.

Advertising and Analytics Partners

We may disclose online identifiers, device information, browsing activity, shopping interactions, and related information to advertising, social-media, and analytics partners.

These disclosures help us measure campaigns, understand customer activity, reach prospective customers, and provide advertising that may be more relevant to you.

Legal and Safety Disclosures

We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with a law, regulation, court order, subpoena, or legal process
• Respond to government or regulatory authorities
• Investigate fraud, unlawful activity, or security incidents
• Protect the safety, rights, and property of Lavinia or another person
• Enforce our agreements and policies
• Investigate product complaints or safety concerns

Business Transactions

We may disclose or transfer information in connection with a merger, financing, acquisition, reorganization, bankruptcy, sale of assets, or similar business transaction.

With Your Direction or Consent

We may disclose information when you request, direct, authorize, or consent to the disclosure.

5. Sale, Sharing, and Targeted Advertising

We do not sell personal information in exchange for money.

However, some disclosures to advertising, analytics, and social-media partners may be considered a “sale,” “sharing,” or use for targeted advertising under certain state privacy laws, even when no money is exchanged.

The categories of information that may be involved include:

• Identifiers
• Device and browser information
• Internet or electronic activity
• General location information
• Shopping and purchase interactions
• Inferences about interests or preferences

You may opt out through the Your Privacy Choices link in our website footer or through another method described in the “Your Privacy Rights” section below.

Where legally required, we recognize browser-based opt-out preference signals, including Global Privacy Control.

We do not knowingly sell or share the personal information of anyone under 16 years old.

6. Your Privacy Rights

Depending on where you live and subject to applicable exceptions, you may have the right to:

• Confirm whether we process your personal information
• Request access to personal information
• Request information about the categories and specific pieces of information collected
• Request correction of inaccurate information
• Request deletion of information
• Obtain a portable copy of certain information
• Opt out of the sale or sharing of personal information
• Opt out of targeted advertising
• Limit certain uses of sensitive personal information
• Withdraw consent where processing is based on consent
• Appeal our response to a privacy request
• Receive equal service and pricing without unlawful discrimination for exercising a privacy right

To submit a request, contact us at:

Email: Info@mylavinia.com
Mail: 5325 Alton Pkwy Ste C #274
Irvine, CA 92604

We may need to verify your identity before completing a request. Verification may require matching information you provide with information associated with your account or transactions.

You may authorize an agent to make a request on your behalf. We may require proof that the agent is authorized to act for you and may ask you to verify your identity directly.

We will respond within the time required by applicable law.

7. California Privacy Notice

This section applies to California residents when the California Consumer Privacy Act, as amended, applies to Company.

During the preceding 12 months, we may have collected the following categories of personal information:

• Identifiers
• Customer-record information
• Commercial and transaction information
• Internet or electronic-network activity
• General geolocation information
• Audio, visual, or similar information submitted by customers
• Professional information when voluntarily provided
• Inferences derived from customer activity
• Account credentials and other information that may qualify as sensitive personal information

We collect these categories from you, your devices, Shopify, service providers, advertising partners, social-media platforms, and other sources described in this Policy.

We use and disclose these categories for the business and commercial purposes described in this Policy.

We may disclose these categories to Shopify, service providers, payment processors, fulfillment providers, carriers, analytics providers, advertising partners, professional advisers, government authorities, and business-transaction recipients.

We do not use or disclose sensitive personal information for the purpose of inferring characteristics about consumers.

We do not knowingly sell or share personal information belonging to consumers under 16 years old.

California residents may exercise applicable rights using the contact methods listed above or through the Your Privacy Choices link.

8. Marketing Communications

You may unsubscribe from promotional emails by selecting the unsubscribe link in the message.

You may opt out of promotional text messages by replying STOP or following the instructions in the message.

Even after opting out of marketing, you may continue to receive transactional communications relating to orders, subscriptions, account activity, safety notices, recalls, or legal matters.

9. Information Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including:

• Completing transactions
• Maintaining business and tax records
• Providing customer support
• Preventing fraud
• Enforcing agreements
• Resolving disputes
• Addressing safety and regulatory matters
• Complying with legal obligations

Retention periods vary based on the type of information, the nature of our relationship, legal requirements, and operational needs.

When information is no longer required, we may delete, anonymize, or securely isolate it.

10. Information Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information.

However, no website, storage system, or electronic transmission is completely secure. We cannot guarantee that personal information will never be accessed, disclosed, altered, or destroyed without authorization.

You are responsible for maintaining the confidentiality of your account credentials and notifying us of suspected unauthorized account activity.

11. Children and Age-Restricted Products

The Services and Lavinia-branded hemp-derived products are intended for adults who are at least 21 years old.

We do not knowingly collect personal information from children under 13 years old. We do not knowingly permit anyone under 21 to purchase age-restricted products.

If you believe a child has submitted personal information to us, contact Info@mylavinia.com.

12. Third-Party Websites

The Services may contain links to third-party websites, applications, or platforms.

We are not responsible for the privacy, security, or content practices of third parties. Review their privacy policies before providing personal information.

13. International Visitors

Our Services are operated from the United States.

If you access the Services from outside the United States, your information may be transferred to, stored in, or processed in the United States or other countries where our service providers operate.

These countries may have different privacy laws from your country of residence.

Products may not be available for purchase or delivery outside the United States.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our practices, technology, legal obligations, or Services.

The updated version will be posted with a revised “Last Updated” date. We will provide additional notice when required by law.

15. Contact Us

Questions or requests concerning this Privacy Policy may be directed to:

Lavinia / Sage and Silk, LLC
Privacy Email: Info@mylavinia.com
Customer Support: Info@mylavinia.com
Phone: (323) 448-3302
Mailing Address: 5325 Alton Pkwy Ste C #274
Irvine, CA 92604