Refund policy

Effective Date: July 28, 2026

This Refund Policy explains when Sage and Silk, LLC (“Company,” “we,” “us,” or “our”), may issue a refund for purchases made through www.mylavinia.com. “Lavinia” is a brand name used on our products and the Services under license from Lavinia LLC.

This Policy should be read together with our Return Policy, Shipping Policy, and Terms & Conditions. Capitalized terms that are not defined in this Policy have the meanings given in our Terms & Conditions. If this Policy conflicts with the Terms & Conditions, the Terms & Conditions control.

1. Refund Eligibility

A refund may be available when:

An eligible return has been received and approved
You cancel an order before it enters processing or fulfillment
We cancel an order
An ordered product is unavailable
We are unable to ship an order within the required or agreed timeframe
You receive an incorrect product
A product arrives damaged, defective, unsealed, or otherwise compromised
A shipment is confirmed lost by the carrier
A refund is otherwise required by law

Refund eligibility may require photographs, packaging, batch information, tracking information, proof of purchase, or return of the product.

Approved refunds include any sales tax attributable to the refunded amount. Nothing in this Policy limits any right you have under applicable consumer-protection law that cannot be waived, and any longer period provided by law controls over a shorter period stated in this Policy.

2. Damaged, Defective, or Incorrect Orders

Inspect your order promptly after delivery.

Contact Info@mylavinia.com within 30 calendar days after delivery if an item is:

Damaged
Defective
Incorrect
Missing
Unsealed
Opened before delivery
Otherwise unsuitable for use because of a fulfillment or shipping issue

Include:

Your name
Order number
Description of the issue
Photographs of the product
Photographs of the shipping package
A photograph of the batch or lot number, when available

Do not discard the product, packaging, or shipping materials until we have reviewed the claim.

Depending on the circumstances, we may offer a replacement, store credit, or refund.

This reporting period does not limit any warranty right or other remedy available to you under applicable law, including the implied warranty of merchantability.

3. Canceled Orders

You may request cancellation by contacting Info@mylavinia.com.

We cannot guarantee that an order can be canceled after it has been submitted. Once an order enters processing, fulfillment, or shipment, it may no longer be eligible for cancellation.

If an order has shipped, it will be handled under our Return Policy.

Subscription and recurring orders may be canceled as described in our Terms & Conditions and in the subscription terms presented to you at checkout.

Delayed shipment. If we cannot ship your order within the time stated when you placed it, or within 30 days if no time was stated, we will notify you, offer you the choice of consenting to the delay or canceling the order, and promptly refund any amount you have paid if you cancel or if we are unable to ship.

4. Refund Method

Approved refunds will be issued to the original payment method unless otherwise required by law.

We cannot generally issue a refund to a different payment method, bank account, or person.

If the original payment method is no longer active, contact your bank or card issuer for assistance.

5. Refund Processing Time

After a refund is approved, We will submit it to the payment processor within five business days.

Your financial institution may require an additional five to ten business days to display the credit. Processing times are controlled by your bank or payment provider.

If more than 15 business days have passed since we confirmed the refund, contact Info@mylavinia.com.

Shipping Charges

Original shipping charges are nonrefundable unless:

We shipped the wrong product
The product arrived damaged or defective
The carrier confirmed the shipment was lost
We canceled the order
The law requires us to refund the shipping charge

Return shipping costs are addressed in our Return Policy.

Expedited shipping charges are nonrefundable when an order was shipped using the selected service but the carrier delivered it later than estimated, except where required by law or expressly guaranteed by the carrier.

7. Discounts, Bundles, and Promotional Items

Refunds for discounted items are based on the amount actually paid.

If a return causes an order to no longer qualify for a bundle price, gift-with-purchase offer, free shipping, or order-level discount, the refund may be adjusted to reflect the promotion’s terms.

Free gifts and promotional products may need to be returned with the qualifying purchase. If they are not returned, their stated value may be deducted from the refund where permitted by law.

8. Gift Cards

Gift cards are not refundable or redeemable for cash except where required by law.

Refunds for purchases made using a gift card may be returned to the original gift card.

California residents may redeem a gift card with a remaining cash value of less than ten dollars for cash, as provided by California Civil Code section 1749.5.

9. Refused and Undeliverable Packages

If a shipment is returned because it was refused, unclaimed, incorrectly addressed, or could not be delivered, we may deduct the original shipping cost and any return-to-sender charges from the refund, except where prohibited by law.

Products returned to us are subject to inspection before a refund is approved.

10. Chargebacks

Filing a chargeback does not expand the refund or return rights provided by this Policy or applicable law. Nothing in this section limits your right to dispute a charge with your card issuer or bank, or any right available to you under applicable law or payment-network rules.

11. Contact Us

Refund questions may be directed to:

Email: Info@mylavinia.com
Phone: (323) 448-3302
Mailing Address: 5325 Alton Pkwy Ste C #274
Irvine, CA 92604

RETURN POLICY

Effective Date: July 28, 2026

This Return Policy applies to purchases made through www.mylavinia.com from Sage and Silk LLC (“Company,” “we,” “us,” or “our”). “Lavinia” is a brand name used on our products and the Services under license from Lavinia LLC. This Policy should be read together with our Refund Policy, Shipping Policy, and Terms & Conditions.

We want you to feel confident purchasing from us. Because our gummies are ingestible products, returns are subject to safety and quality restrictions.

1. Return Window

Eligible products may be returned within 30 calendar days after the delivery date.

To qualify, the product must be:

Unopened
Unused
In its original packaging
In the condition in which it was delivered
Protected by its original, unbroken safety or tamper seal
Accompanied by valid proof of purchase

Returns sent more than 30 days after delivery will not be accepted unless required by law.

2. Products That Cannot Be Returned

The following products are not eligible for return:

Opened gummies or other ingestible products
Products with a broken or removed safety seal
Used or partially consumed products
Products damaged after delivery
Products stored improperly after delivery
Products purchased from an unauthorized retailer or third party
Gift cards
Free samples
Promotional gifts, unless returned with the qualifying purchase
Products marked “Final Sale”
Products returned more than 30 days after delivery

These restrictions do not affect your rights regarding products that arrive damaged, defective, incorrect, or otherwise nonconforming.

3. Starting a Return

Before sending a product back, contact Info@mylavinia.com and provide:

Your name
Order number
Product being returned
Reason for the return
Photographs when requested

If the return is approved, we will provide return instructions and, where applicable, a return authorization number.

Returns sent without authorization may be delayed, refused, or returned to the sender.

Do not mail returns to the address printed on the shipping package unless we instruct you to do so.

4. Return Shipping Costs

Customers are responsible for return shipping costs for discretionary returns, including returns based on preference, ordering mistakes, or no longer wanting the product.

We will provide or reimburse reasonable return shipping when:

We sent the wrong product
The product arrived damaged or defective
The return results from an error by us
Applicable law requires us to cover the cost

Return shipping charges are not refundable unless otherwise stated.

We recommend using a trackable shipping method. We are not responsible for a discretionary return that is lost or damaged before reaching our designated return facility.

5. Inspection

Returned products are inspected after delivery to our facility.

We may deny a return if the product:

Has been opened or used
Has a broken safety seal
Is missing packaging
Was damaged after delivery
Does not match the product purchased
Was not purchased directly from us
Does not otherwise meet this Policy

We will notify you whether the return has been approved.

6. Exchanges

We do not currently offer direct product exchanges.

To obtain a different product, return the eligible original product and place a new order.

Damaged, defective, missing, or incorrect products may be replaced without requiring a new order.

7. Gifts

A gift recipient may contact us for assistance. Refunds are generally issued to the original purchaser and original payment method.

Where available, we may offer store credit to a gift recipient at our discretion.

8. Purchases From Other Retailers

Products purchased from a retailer, marketplace, dispensary, or other third party must be returned to the original seller and are subject to that seller’s policies.

We cannot refund purchases made through an unaffiliated third party.